{"id":11784,"date":"2024-07-08T02:50:48","date_gmt":"2024-07-08T02:50:48","guid":{"rendered":"https:\/\/topat10.com\/?p=11784"},"modified":"2024-07-08T02:50:48","modified_gmt":"2024-07-08T02:50:48","slug":"googles-repair-policy-is-broken","status":"publish","type":"post","link":"https:\/\/topat10.com\/?p=11784","title":{"rendered":"Google\u2019s Repair Policy Is Broken"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div>\n<figure class=\"AssetEmbedWrapper-eVDQiB byBkf asset-embed\">\n<div class=\"AssetEmbedAssetContainer-eJxoAx dBHGoQ asset-embed__asset-container\"><span class=\"SpanWrapper-umhxW kGxnNB responsive-asset AssetEmbedResponsiveAsset-cXBNxi eCxVQK asset-embed__responsive-asset\"><picture class=\"ResponsiveImagePicture-cWuUZO dUOtEa AssetEmbedResponsiveAsset-cXBNxi eCxVQK asset-embed__responsive-asset responsive-image\"><noscript><img decoding=\"async\" alt=\"Closeup of the cracks in the frame of a tablet\" class=\"ResponsiveImageContainer-eybHBd fptoWY responsive-image__image lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-src=\"https:\/\/media.wired.com\/photos\/66885c782ada4446e79558ad\/master\/w_1600%2Cc_limit\/Nest-Hub-Broken-Closeup-Reviewer-Photo-SOURCE-Simon-Hill.jpg\" data-sizes=\"auto\" data-srcset=\"https:\/\/media.wired.com\/photos\/66885c782ada4446e79558ad\/master\/w_120,c_limit\/Nest-Hub-Broken-Closeup-Reviewer-Photo-SOURCE-Simon-Hill.jpg 120w, https:\/\/media.wired.com\/photos\/66885c782ada4446e79558ad\/master\/w_240,c_limit\/Nest-Hub-Broken-Closeup-Reviewer-Photo-SOURCE-Simon-Hill.jpg 240w, https:\/\/media.wired.com\/photos\/66885c782ada4446e79558ad\/master\/w_320,c_limit\/Nest-Hub-Broken-Closeup-Reviewer-Photo-SOURCE-Simon-Hill.jpg 320w, https:\/\/media.wired.com\/photos\/66885c782ada4446e79558ad\/master\/w_640,c_limit\/Nest-Hub-Broken-Closeup-Reviewer-Photo-SOURCE-Simon-Hill.jpg 640w, https:\/\/media.wired.com\/photos\/66885c782ada4446e79558ad\/master\/w_960,c_limit\/Nest-Hub-Broken-Closeup-Reviewer-Photo-SOURCE-Simon-Hill.jpg 960w, https:\/\/media.wired.com\/photos\/66885c782ada4446e79558ad\/master\/w_1280,c_limit\/Nest-Hub-Broken-Closeup-Reviewer-Photo-SOURCE-Simon-Hill.jpg 1280w, https:\/\/media.wired.com\/photos\/66885c782ada4446e79558ad\/master\/w_1600,c_limit\/Nest-Hub-Broken-Closeup-Reviewer-Photo-SOURCE-Simon-Hill.jpg 1600w\" sizes=\"100vw\"\/><\/noscript><\/picture><\/span><\/div>\n<p><span class=\"BaseWrap-sc-gjQpdd BaseText-ewhhUZ CaptionCredit-ejegDm iUEiRd isTgyB fNaHcW caption__credit\">Photograph: Simon Hill<\/span><\/p>\n<\/figure>\n<h2 class=\"paywall\">Pixel Imperfect<\/h2>\n<p class=\"paywall\">What is particularly egregious about this lack of repair options is Google knows how to handle this properly. If your Pixel breaks, you can very likely get it fixed.<\/p>\n<p class=\"paywall\">\u201cRepair options include mail-in service, walk-in repairs at authorized locations, and even DIY repairs with official parts and guides provided by our partner iFixit,\u201d Nickel told WIRED in an email. \u201cOur repair support site, located <a href=\"https:\/\/store.google.com\/magazine\/repaircenter?hl=en-US&amp;pli=1\">here<\/a>, is the best entry point for support.\u201d<\/p>\n<p class=\"paywall\">You can get genuine parts for the Pixel 2 through the <a href=\"https:\/\/www.wired.com\/story\/google-pixel-8a\/\">new Pixel 8A<\/a> from iFixit. If you\u2019re unfamiliar, the <a data-offer-url=\"https:\/\/www.ifixit.com\/\" class=\"external-link\" data-event-click=\"{&quot;element&quot;:&quot;ExternalLink&quot;,&quot;outgoingURL&quot;:&quot;https:\/\/www.ifixit.com\/&quot;}\" href=\"https:\/\/www.ifixit.com\/\" rel=\"nofollow noopener\" target=\"_blank\">iFixit website<\/a> is a wonderful resource for anyone looking to repair their gadgets. It provides parts, repair kits, and video tutorials, and the company consults with many major manufacturers, including Microsoft, Fairphone, Logitech, HP, and Lenovo, to make their devices more repairable.<\/p>\n<p class=\"paywall\">Currently, iFixit provides official parts for Google, HTC, Fairphone, Motorola, Teenage Engineering, Vaude, and Valve devices, among others. However, the repair company recently <a data-offer-url=\"https:\/\/www.ifixit.com\/News\/96162\/were-ending-our-samsung-collaboration\" class=\"external-link\" data-event-click=\"{&quot;element&quot;:&quot;ExternalLink&quot;,&quot;outgoingURL&quot;:&quot;https:\/\/www.ifixit.com\/News\/96162\/were-ending-our-samsung-collaboration&quot;}\" href=\"https:\/\/www.ifixit.com\/News\/96162\/were-ending-our-samsung-collaboration\" rel=\"nofollow noopener\" target=\"_blank\">ended its partnership with Samsung<\/a> due to a lack of follow-through from the electronics giant, though iFixit still offers repair kits for Samsung devices.<\/p>\n<p class=\"paywall\">Apple maintains rigid control over its repairs, fiercely resisting proper support for unapproved third-party repair shops or amateur home repairs, though it <a href=\"https:\/\/www.wired.com\/story\/apple-iphone-parts-pairing-right-to-repair\/\">conceded a little ground on iPhone parts<\/a> recently. Regardless, iFixit does offer kits for many Apple devices too. Still, Apple will at least fix your broken devices, even if it charges a premium.<\/p>\n<p class=\"paywall\">Nickel says Google does offer replacement parts to DIY support partners, like iFixit, where possible, and it hopes to improve repairability for its gadgets, though this seems to be driven by <a href=\"https:\/\/arstechnica.com\/gadgets\/2023\/09\/calif-passes-strongest-right-to-repair-bill-yet-requiring-7-years-of-parts\/\">legislation<\/a>. While the right-to-repair movement has gained some ground, the impact of <a href=\"https:\/\/www.wired.com\/story\/biden-executive-order-right-to-repair\/\">federal legislation in the US<\/a> and <a href=\"https:\/\/www.wired.com\/story\/right-to-repair-uk\/\">the UK<\/a> remains to be seen, and tech companies continue to resist, making what many <a href=\"https:\/\/www.wired.com\/story\/us-pirg-repairability-scorecard-2023\/\">campaigners feel are minimal efforts<\/a>.<\/p>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Photograph: Simon Hill Pixel Imperfect What is particularly egregious about this lack of repair options is Google knows how to handle this properly. If your Pixel breaks, you can very likely get it fixed. \u201cRepair options include mail-in service, walk-in repairs at authorized locations, and even DIY repairs with official parts and guides provided by [&hellip;]<\/p>\n","protected":false},"author":166,"featured_media":11785,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[703],"tags":[1201,339,764,1238,791,1581,2235,744],"class_list":["post-11784","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","tag-e-waste","tag-google","tag-how-to","tag-pixel","tag-rants-and-raves","tag-repairs","tag-right-to-repair","tag-shopping"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Google\u2019s Repair Policy Is Broken | Unlock Informed Choices with Us<\/title>\n<meta name=\"description\" content=\"You have options for repairing Pixel phones and tablets, but fixing any of Google\u2019s other hardware is almost futile. 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Hill","author_link":"https:\/\/topat10.com\/?author=166"},"uagb_comment_info":5,"uagb_excerpt":"Photograph: Simon Hill Pixel Imperfect What is particularly egregious about this lack of repair options is Google knows how to handle this properly. 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